Can I change, cancel and or be refunded for my reservation ?

To change, cancel, or get a refund for your reservation, review the sales conditions, as policies vary by rate and booking method. Use ALL.com, contact the hotel, or your travel agency as appropriate. Prepaid bookings are usually non-refundable. Always check your reservation confirmation for specific deadlines and conditions. 

To change, cancel, or be refunded for your reservation, follow these steps:

• Review Sales Conditions: First, check the sales conditions for the reserved rate as changes, cancellations, or refunds are subject to the sales conditions for the rate and may vary depending on the hotel brand, rate type, and other factors.
• Change or Cancel a Reservation made :
  • Directly with the Hotel: Contact the hotel directly for change or cancellation requests. find contact details on the hotel's description page.
  • Through your personal account on ALL.com : Log in to your account and view your reservation in the "Manage my bookings" section. From there, you can change or cancel your booking.
  • Through a Travel Agency: Contact the agency that made the reservation for all change or cancellation requests.

Cancellation Deadline: Refer to the terms and conditions on your reservation confirmation to find the latest you can cancel a reservation online.

 

Get a refund :

• If allowed by the sales conditions, you can cancel the reservation and receive a refund.
• Prepaid reservations are generally non-refundable.
• Refer to your reservation confirmation for specific cancellation deadlines and conditions.

Please note that any non-cancelled reservation will be charged for all or part of your stay depending on the sales conditions for the rate reserved.